We emphasize that our firm functions as a “Team” and if you break it down we are more of a “machine” if you will.  If your car’s engine does not function properly, then the engine does not run.  Simply put, all departments of our firm must work together to provide a quality product to you as our Client:

Christina Mammen (CEO – Association Consultant) – Christina Mammen has been involved within the CID industry for over seventeen (17) years.  Mrs. Mammen has worked as a manager for most of her career and focused on the "hands-on" ideals that this company represents. 

Mrs. Mammen has represented many Association's in her carreer to focus the needs and, more importantly, the results of positive relationships that is lacking in this Industry.  Her main focus is to better Communities in a productive and positive manner to excel to the "optimum" level....without losing the sense of personal interaction with her Communities.

Steven Mammen (President – Association Consultant) – Steven Mammen has been involved within the CID industry for over sixteen (16) years.  Mr. Mammen has successfully managed developments with a relationship that spans 10 years.  It is his common goal to build the best relationship with his Clients to provide a “hands-on” approach that we feel is lacking in this industry.  With this personal approach, Mr. Mammen feels that this firm can better interact and communicate with members involved in living within an Association.

When starting this Company, the emphasis was on the care and committment toward each and every client we have under our guidence.  With this said, it is Mr. Mammen's drive to provide quality customer service and overall satisfaction to members.   

This ideal is transcended to each Association Consultant as company policy in efforts to better your Community function with skilled and responsive interaction with your designated Consultant.

Shelly Bornstein (Customer Service Manager) - Shelly Bornstein has been with our firm since the inception of Phoenix Management.  With over 6+ years of CID experience, she carries the same ideals to quality care towards our clients by assisting in the day to day operations of each Association or handling pressing issues needed to be addressed right away, Mrs. Bornstein has expelified our goal in assisting our clients with such superior service.  

Heading up this dedicated Customer Service Department is also critical in respect to when vendors state they complete tasks once a work order from our office has been placed.  It is her job to communicate such so that the property manager can confirm and close out work orders to know that the project has been completed.   This position's focus is primarily about "checks and balances" so that each client knows what services have been completed per scope of the work.  

Further, Mrs. Bornstein is responsible for following up with vendors to ensure completion of a project and, more importantly, with members to inquire that all matters are met to their satisfaction.  This is what I believe is lacking in this Industry by treating members with respect and asking their opinions on matters.  By saying this...Mrs. Bornsteins' position sets us apart from the competition to the consistency of follow-through with matters.

Wendy Hyer (Accounting Supervisor/Controller) - Wendy Hyer demonstrates her knowledge and and experience of the CID Industry that spans 5 years.  With her attention to detail, Ms. Hyer has displayed her expertise with interaction with members on inquiries as well as providing sound recommendations to the Board of Directors pertaining to financial planning of their Community.  

With Ms. Hyer's expertise in providing such sound financial advice, we have better educated our clients towards sound investments as well as project planning for the future. 

Ms. Hyer is an important component of our firm's function in which we rely on to ensure that prudent financial decisions are achieved with our clients.   We are proud to have Ms. Hyer on our Team to assist in the function and growth of our Communities. 

Deborah Mammen (Collections Supervisor)– Deborah Mammen has been involved with the CID Industry for over 4 years.  Ms. Mammen has shown that she is an important part of this firm.  She has prior experience as a Collections Representative from another recognized computer manufacturing firm. Ms. Mammen is responsible for the interaction and accounting of back owed assessments/small claims actions with members within Your Community. 

Her strength in this firm is with the dedicated Collections Department that she oversees to ensure that the Association is on top of all collections matters “in house” and what has been delegated to the necessary legal firms.   Our Company is proud to state that we have collected more that $230,000.00 in our collection efforts to date with our Clients given this tough economic environment.